Buyer FAQ

Questions from
buyers & e-sellers

Everything you need to know about sourcing through Dyraja, from how verification works to what's included in the free plan.

Are you a supplier? View supplier FAQ →
What is Dyraja and how is it different from Alibaba or other sourcing platforms? +
Dyraja is a verified marketplace, every supplier on the platform has been assessed in person by our local teams in India, Kenya, and Vietnam before they can list. Alibaba and similar platforms let anyone sign up. We don't. You're not searching through thousands of unverified listings hoping to find someone legitimate. Every result you see has already been checked.
Do I need to be an established business to join? +
No. You can join on the free plan as an individual seller or a new business. You can browse verified suppliers, view product listings, purchase, and use the compliance tool from day one. Verification badges and higher-tier features unlock as your business grows.
Is Dyraja free to use? +
Browsing, purchasing, and transaction processing are available to all members including the free plan. What's limited on the free plan is outbound contact, you can proactively reach out to up to 3 suppliers per month. Paid plans remove that limit and add exact pricing, unlimited messaging, and our on-the-ground team services.
How do I know suppliers are actually verified? +
Our on-the-ground teams physically visit supplier facilities in India, Kenya, and Vietnam. They assess operations, review certifications, confirm production capacity, and check that documentation meets buyer and platform requirements. No supplier appears on Dyraja without passing that assessment. The verification date and key findings are visible on every supplier profile.
What happens if a product arrives wrong or doesn't match what was described? +
This is exactly why we built our on-the-ground add-on services. Pre-shipment QC inspections and production spot checks exist to catch problems before goods leave the supplier. If you're on a paid plan these are either included or available at member rates. We're also building an escrow payment system so funds are only released once you confirm receipt, that's on our near-term roadmap.
Can I contact any supplier I find? +
You can browse, purchase from, and transact with any supplier on Dyraja regardless of your plan. What the free plan limits is outbound contact, free members can proactively reach out to up to 3 suppliers per month. Paid members get unlimited messaging and priority response queues. Either way, every supplier you interact with has been verified, you're not reaching out to strangers, you're connecting with businesses that have already committed to meeting buyer standards.
What is the compliance tool and why does it matter? +
The compliance tool checks whether a product can legally be sold on Amazon or Walmart in the US or EU. It flags required labels, certifications, registrations, and platform-specific rules based on your product category and destination. It's free with your Dyraja account. Most sellers discover compliance issues after a shipment is rejected or a listing is pulled, we'd rather you know before you order.
Does Dyraja handle customs and import paperwork? +
Not directly, Dyraja is a sourcing and verification platform, not a logistics company. However our compliance tool and on-the-ground team help ensure suppliers have the documentation buyers and platforms need, which significantly reduces customs friction.
What's actually included in the free plan? +
Quite a lot. Full access to browse verified suppliers, complete product listings with photos and capacity info, price ranges, the compliance tool, purchasing, and transaction processing. What's limited is outbound contact, you can proactively reach out to up to 3 suppliers per month. Paid plans remove that limit and add exact pricing, unlimited messaging, and our on-the-ground team services.
When does it make sense to upgrade? +
When you're ready to move from research to active sourcing. Standard unlocks exact pricing, unlimited messaging, and managed introductions, everything you need to place an order confidently. Professional adds our on-the-ground team as an active part of your sourcing process, including monthly spot checks, pre-shipment QC, and timeline monitoring.
What are on-the-ground add-ons? +
Add-ons are services carried out in-person by our local teams, things like product sample verification, production spot checks, pre-shipment QC inspections, and factory audits. Some are included in paid plans. All are available to purchase à la carte on top of your plan, including free members after a paid order. See the full add-on menu →
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